![]() ![]() I opened the same Device Manager window I had open before, and here's what I saw. I then closed my laptop and re-opened it to my dismay, sound was not working. The laptop constantly BSODs whenever I wake it from sleep. The location of the device is different compare the non-working location of "Intel Serial IO I2C Host Controller" to "Internal High Definition Audio Bus" 1 BSODs on Wake for Dell Hello Everyone, I recently purchased a Manufacturer Refurbished Dell (Skylake), and all has not been well. The Realtek device under Device Manager is listed as "Realtek HD Audio" and not "Realtek HD Audio Codec" I looked under Device Manager, and noticed a few differences between when the sound didn't work, and now (when it's working): So far, sound is working just as it should be!Įdit: I booted the computer up again and sound works. I'm just really disappointed and pissed, so I impulse posted this.Įdit 2: A solution was found! A Dell representative had me not only uninstall and reinstall the drivers (making sure to completely delete them from the computer, he also updated the BIOS from A03 to A04. This package contains the driver for the Realtek High Definition audio codec. No solution is mentioned, and the answer was "verified" in May of this year. Downloads 70 Drivers, Utilities, Manual, Firmware and BIOS for Dell XPS 13. Here's a Dell thread discussing the issue. I rebooted once more and it worked however, putting it to sleep just caused the error again. This originally happened when I put the machine to sleep the issue wasn't fixed after reinstalling drivers. This causes sound to not work in Windows. I just got an XPS 13 (9343) yesterday, and recently, the Realtek Audio Codec (see Device Manager) has been failing. Hey all, wish I could be here under better circumstances: Don’t editorialize titles or submit clickbait.ĭell Global: Manuals, Drivers, Hot Topics, and Top Solutionsĭell support on Twitter: product support:.No reposts, spam, self-promotion or rehosted content.No offensive, hateful, or low-effort comments. Only submissions that are directly related to Dell & Dell Technologies are allowed.Discord Filter Out Help Posts Only Show Help Posts Dell Website Meet the Dell Family For direct contact with Dell please see the "General Support" section below. Please note this subreddit is 100% unofficial. Feel free to ask questions that are support related or otherwise on anything related to Dell Technologies & we'll do our best to help you. ![]()
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